Foundations of Communication

The Foundations of Communication Workshop will provide participants with specific lessons on effective communication and recognition.

The Speak Up! and Listen Up! portion of the training will help employees learn effective communication: how to give and receive feedback; how to focus on the message, not the messenger; and how each employee is able to contribute to workplace safety when listening and responding to one another. While Speak Up! focuses on the do’s and don’ts of giving important guidance, Listen Up! provides the essentials of receiving input and responsive listening.

The Recognize It! segment of the training focuses on strategies to reverse the all-too-common tendency to focus on the negative and level blame — that is, pointing out what people might be doing wrong, rather than right. Learning to effectively give recognition will help achieve increased productivity, proactive values, clearer accountabilities and expectations, better morale, and a less inhibited environment.

Outcomes:

• Understand how to overcome the inhibitions of speaking up.

• Understand the factors that impact listening.

• Recognize the importance of a work environment where people are willing to speak up whenever they see something that is not safe.

• Role-play various scenarios to recognize the various habits of poor communication.

• Identify ways to improve interpersonal communication.

• Understand the importance of recognition as a tool for positive reinforcement.

• Learn the positive impact recognition can have on business and culture.